Your annual support contract gives you access to thousands of document arranged in such popular categories as:
Some people use these documents and get only a basic introduction training program.
In other cases, we can be supply project managers to run your entire implementation project.
We are happy provide any level of service between these two options. We have implementers and support desk people with many years of experience in manufacturing and PROMAN-erp. we can offer services at the level you need, even down the road.
We provide training on-site or on-line, as you need.
Here are some questions that people have ask down the road:
give us chance to help you out with your challenges!
2 thoughts on “Support”
NM of NY
The support from PROMAN-erp is fantastic. We always talk to the same group of support people. They remember us and don’t feel like we are constantly starting over. They bring in other people when we get into some deep questions, but in general the support people help us.
We have had people on site. We provided a list of questions, and they provided an agenda in advance. We did not keep the schedule, as we interrupted with questions and they always welcomed them.
All support should work like this.
KL of FL
PROMAN-erp has a Knowledge Base (they call KB). There is a ton of information available that we can use to make us smarter and capitalize on our investment.
We send request in from the main menu in system for additional clarification and how to link information to make it easier to find. Many of these suggestions have been implemented. The fastkey and field level help has been a huge help.
PROMAN-erp support always answers our questions, and they commonly refer to KB documents as additional support. This is great as we can look at this later when we are actually trying to work through the process.
Thanks to the KB team for their continuous efforts in making the KB an asset that we can refer to.